Support you can understand

Know what your booking includes.

If a stay cannot be provided or has a serious problem, we first offer suitable alternatives with your consent. Refunds depend on the cause, agreed booking terms, and applicable law. No automatic upgrade or replacement availability is guaranteed.

When you book with Locali

A local contact through booking and arrival.

Your brief stays with the same team. We carry the agreed details into the booking and help coordinate the practical steps with your accommodation provider.

Your booking details, together

We follow up on provider confirmation and summarize the selected home, dates, guests, final amount and agreed conditions.

An arrival plan you can use

We coordinate access instructions, the check-in contact and any agreed arrival arrangements with the provider. Tell us if instructions are missing or entry fails.

Help with the Korean conversation

If a stay issue arises, send us the details. We contact the provider in Korean to request a correction or discuss suitable alternatives under the booking terms.

One separate 10% service fee when you book. No minimum.

Consultation, candidate details, refinement and local checks remain free. Booking coordination and the support described here are included in the Locali fee.

Support is coordinated by our team; this is not a 24-hour emergency service or a guarantee of immediate resolution. Visits, transport and extra services or costs require prior agreement. Existing booking promises remain applicable.

Any property-specific benefit must be confirmed for your dates and shown in your quote. Sample listings do not imply exclusive rates, reserved availability or included extras.

Replacement support and cause-based refunds

2026-09-29-free-search-v1

For host cancellation, double booking, refused entry, or a Locali error that prevents the agreed stay before check-in, we offer alternatives without another Locali change fee. If you decline or no suitable alternative is available, we refund that booking’s stay price, required charges, and Locali booking fee in full without deducting payment-processing costs. Additional legal remedies remain available.

For serious safety, hygiene, essential-facility problems, or missing agreed essential features, we prioritize safety, correction, and suitable alternatives. Refunds or reductions reflect unusable and unused periods; minor or subjective concerns do not automatically qualify for a full refund.

Changes of plans, personal preferences, no-shows, and voluntary early departures follow the cancellation terms disclosed before payment. We check date changes and alternatives first. There is no site-wide free-cancellation period.

Visa refusal, illness, or flight cancellation does not automatically result in a full refund. With relevant evidence, we request changes or supplier waivers and apply the agreed terms and applicable law.

If a disaster or government order makes the accommodation unusable, we seek a safe alternative or date change and refund the unprovided stay as required by applicable law and special rules. Travel inconvenience alone is assessed separately.

If promised accommodation documents cannot be supplied, we treat this as a failure to provide an agreed essential condition. Immigration refusal despite the promised documents being supplied is not an automatic full-refund event.

Duplicate or excess payments are returned in full for the duplicate or excess amount. A replacement stay or credit does not substitute for correcting a billing error.

Alternatives must meet the agreed dates, capacity, and essential needs. We disclose differences and obtain explicit consent. Lower prices are reconciled; any additional charge needs approval. Silence is not acceptance. Replacement discussions do not delay mandatory refunds.

Cancellation terms specify date-based amounts and treatment of the Locali fee, cleaning, maintenance, and unused services before payment. Payment-provider costs are tracked separately and are not automatically deducted from refunds. We do not delay a refund you are entitled to while awaiting supplier recovery.

The policy version agreed for an existing booking or paid service continues to apply. New searches have no retainer. Mandatory consumer rights prevail over these terms.

For a stay issue, send your booking reference, a description and relevant photos to our team. We review the agreed conditions and contact the provider. For immediate danger, use local emergency services rather than waiting for an email response.

Contact the Locali team

Search, booking and refund terms

I have lived abroad for 10 years in countries such as Australia, Germany, and the UK. I rented homes in over 10 different cities and encountered many fraudulent listings. The devastation of being scammed out of accommodation — which should be the safest place — in a new city you arrived in with a mix of excitement and anxiety is indescribable. Fortunately, I myself was not a victim of serious fraud, but I have witnessed many of my foreign friends struggling with scams. The audacious tactics employed by scammers — such as false listings, extortion of security deposits, and unfair abuse of power — were astonishing, as they exploited people's lack of knowledge of the country's laws or their vulnerable position where they could not receive adequate legal protection.

Upon returning to Korea after 10 years of living abroad, I found the process of finding a home to be incredibly difficult, even as a Korean national. While various fraudulent schemes certainly exist in Korea, the system here differs significantly from other European countries, Australia, or even nearby East Asian nations like China and Japan. Furthermore, slow legal procedures compounded by language barriers make everything even more challenging.

I created Locali because I wanted to build a place where foreigners visiting Seoul could find housing with peace of mind. However, trust is not merely a slogan. This stems from understanding what can go wrong, being honest with you, and building a systematic framework to prevent such incidents from happening on the platform.

This page is the first step. Learn what to watch out for, and how we handle it.

— Simun Yang, Founder

COMMONKUNST Co., Ltd.