Search, booking and refund terms

Search, booking and refund terms

2026-09-29-free-search-v1

Consultation, candidate details, refinement, and Korean-language checks are free. No upfront payment or charge if you do not book.

Both Personal Search and Week+ stays have one separate 10% Locali service fee, with no minimum. It applies to the displayed stay subtotal after discounts, including required property and payment/currency costs. No duplicate fee.

Pay only after you choose a home and approve its verified conditions, final quote, and cancellation terms. Availability confirmation is not a secured reservation; a stay requiring payment is secured only after the provider confirms the booking.

We share available details and check dates, final price, guest conditions, and requested Residence Card accommodation documents in Korean before recommending payment.

If no suitable home is found, we discuss alternatives or close the search without a consultation charge. Availability and host acceptance are not guaranteed.

If a stay cannot be provided or has a serious problem, we first offer suitable alternatives with your consent. Refunds depend on the cause, agreed booking terms, and applicable law. No automatic upgrade or replacement availability is guaranteed.

For host cancellation, double booking, refused entry, or a Locali error that prevents the agreed stay before check-in, we offer alternatives without another Locali change fee. If you decline or no suitable alternative is available, we refund that booking’s stay price, required charges, and Locali booking fee in full without deducting payment-processing costs. Additional legal remedies remain available.

For serious safety, hygiene, essential-facility problems, or missing agreed essential features, we prioritize safety, correction, and suitable alternatives. Refunds or reductions reflect unusable and unused periods; minor or subjective concerns do not automatically qualify for a full refund.

Changes of plans, personal preferences, no-shows, and voluntary early departures follow the cancellation terms disclosed before payment. We check date changes and alternatives first. There is no site-wide free-cancellation period.

Visa refusal, illness, or flight cancellation does not automatically result in a full refund. With relevant evidence, we request changes or supplier waivers and apply the agreed terms and applicable law.

If a disaster or government order makes the accommodation unusable, we seek a safe alternative or date change and refund the unprovided stay as required by applicable law and special rules. Travel inconvenience alone is assessed separately.

If promised accommodation documents cannot be supplied, we treat this as a failure to provide an agreed essential condition. Immigration refusal despite the promised documents being supplied is not an automatic full-refund event.

Duplicate or excess payments are returned in full for the duplicate or excess amount. A replacement stay or credit does not substitute for correcting a billing error.

Alternatives must meet the agreed dates, capacity, and essential needs. We disclose differences and obtain explicit consent. Lower prices are reconciled; any additional charge needs approval. Silence is not acceptance. Replacement discussions do not delay mandatory refunds.

Cancellation terms specify date-based amounts and treatment of the Locali fee, cleaning, maintenance, and unused services before payment. Payment-provider costs are tracked separately and are not automatically deducted from refunds. We do not delay a refund you are entitled to while awaiting supplier recovery.

The policy version agreed for an existing booking or paid service continues to apply. New searches have no retainer. Mandatory consumer rights prevail over these terms.